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We have a 14-day return policy, which means you have between 7 to 14 days after receiving your item to request a return.

RETURN POLICY

NEW ITEMS

Returnable within 14 days of delivery.
Restocking Fee: 10%

USED & VINTAGE ITEMS

Returnable within 7 days of delivery.
Restocking Fee: 10%

GENERAL TERMS

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

SPECIAL CONDITIONS

Shipping fees are paid by the buyer...

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.



To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@texastonefactory.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@texastonefactory.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like, custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We will always strive to provide the best customer service possible, do not hesitate to contact us at sales@texastonefactory.com